:root{--bg: #f4f6f9;--panel: #ffffff;--border: #e2e6ec;--text: #1e2833;--muted: #6b7683;--primary: #2f6fed;--primary-dark: #1f57c9;--danger: #e0405a;--success: #1f9d64;--warn: #d98a1a;--new: #2f6fed;--waiting-us: #d98a1a;--waiting-them: #7a53d1;--closed: #6b7683;--shadow: 0 1px 3px rgba(20, 30, 45, .08);--radius: 10px}*{box-sizing:border-box}body{margin:0;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica,Arial,sans-serif;background:var(--bg);color:var(--text);font-size:14px;line-height:1.5}a{color:var(--primary);text-decoration:none}a:hover{text-decoration:underline}.app{display:flex;min-height:100vh}.sidebar{width:220px;background:#131c2b;color:#cdd6e3;padding:20px 14px;flex-shrink:0;position:sticky;top:0;height:100vh;overflow-y:auto}.sidebar .brand{font-size:18px;font-weight:700;color:#fff;padding:0 10px 20px;letter-spacing:.3px}.sidebar .brand span{color:var(--primary)}.nav-link{display:flex;align-items:center;gap:10px;padding:9px 12px;border-radius:8px;color:#cdd6e3;margin-bottom:2px;cursor:pointer}.nav-link:hover{background:#1e2a3d;text-decoration:none}.nav-link.active{background:var(--primary);color:#fff}.nav-link .icon{width:18px;text-align:center}.main{flex:1;min-width:0;display:flex;flex-direction:column}.topbar{display:flex;align-items:center;justify-content:space-between;padding:16px 24px;background:var(--panel);border-bottom:1px solid var(--border);position:sticky;top:0;z-index:5}.topbar h1{font-size:18px;margin:0}.content{padding:24px;flex:1}.btn{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--border);background:var(--panel);color:var(--text);padding:8px 14px;border-radius:8px;font-size:14px;cursor:pointer;font-weight:500}.btn:hover{background:#f0f3f8}.btn.primary{background:var(--primary);border-color:var(--primary);color:#fff}.btn.primary:hover{background:var(--primary-dark)}.btn.danger{color:var(--danger);border-color:#f0c2ca}.btn.danger:hover{background:#fdeef1}.btn.subtle{border-color:transparent;background:transparent;color:var(--muted)}.btn.subtle:hover{background:#eef1f6}.btn:disabled{opacity:.5;cursor:not-allowed}.btn.small{padding:5px 10px;font-size:13px}label{display:block;font-weight:600;margin-bottom:5px;font-size:13px}input[type=text],input[type=email],input[type=password],input[type=number],input[type=date],select,textarea{width:100%;padding:9px 11px;border:1px solid var(--border);border-radius:8px;font-size:14px;font-family:inherit;background:#fff;color:var(--text)}input:focus,select:focus,textarea:focus{outline:none;border-color:var(--primary);box-shadow:0 0 0 3px #2f6fed1f}textarea{resize:vertical;min-height:90px}.field{margin-bottom:16px}.field-row{display:flex;gap:14px}.field-row>.field{flex:1}.hint{color:var(--muted);font-size:12px;margin-top:4px}.panel{background:var(--panel);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow)}.panel-pad{padding:20px}.section-title{font-size:15px;font-weight:700;margin:0 0 14px}.board{display:flex;gap:16px;align-items:flex-start;overflow-x:auto;padding-bottom:12px}.column{flex:1;min-width:260px;background:#eef1f6;border-radius:var(--radius);padding:12px}.column-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:12px;padding:0 4px}.column-head .label{font-weight:700;font-size:13px;text-transform:uppercase;letter-spacing:.5px}.column-head .count{background:#fff;color:var(--muted);border-radius:20px;padding:1px 9px;font-size:12px;font-weight:600}.ticket-card{background:#fff;border:1px solid var(--border);border-radius:8px;padding:12px;margin-bottom:10px;cursor:pointer;box-shadow:var(--shadow)}.ticket-card:hover{border-color:var(--primary)}.ticket-card .subject{font-weight:600;margin-bottom:4px}.ticket-card .who{color:var(--muted);font-size:13px;margin-bottom:6px}.ticket-card .snippet{color:var(--muted);font-size:13px;overflow:hidden;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}.ticket-card .meta{display:flex;justify-content:space-between;margin-top:8px;font-size:12px;color:var(--muted)}.card-close{position:absolute;top:6px;right:6px;width:22px;height:22px;line-height:1;border:none;background:transparent;color:var(--muted);border-radius:6px;cursor:pointer;font-size:13px;opacity:.4;transition:opacity .12s,background .12s}.ticket-card:hover .card-close{opacity:.75}.card-close:hover{opacity:1!important;background:#fdeef1;color:var(--danger)}.pill{display:inline-block;padding:2px 10px;border-radius:20px;font-size:12px;font-weight:600;color:#fff}.pill.new{background:var(--new)}.pill.waiting_us{background:var(--waiting-us)}.pill.waiting_them{background:var(--waiting-them)}.pill.closed{background:var(--closed)}.column-head .dot{width:9px;height:9px;border-radius:50%;display:inline-block;margin-right:6px}.dot.new{background:var(--new)}.dot.waiting_us{background:var(--waiting-us)}.dot.waiting_them{background:var(--waiting-them)}.dot.closed{background:var(--closed)}.ticket-layout{display:grid;grid-template-columns:1fr 320px;gap:20px;align-items:start}.thread{display:flex;flex-direction:column;gap:14px}.msg{border:1px solid var(--border);border-radius:10px;padding:14px 16px;background:#fff}.msg.incoming{border-left:3px solid var(--waiting-us)}.msg.outgoing{border-left:3px solid var(--primary);background:#f7faff}.msg-head{display:flex;justify-content:space-between;font-size:13px;margin-bottom:8px}.msg-head .from{font-weight:600}.msg-body{white-space:pre-wrap;word-break:break-word}.html-frame{width:100%;border:0;display:block;min-height:40px;background:#fff;border-radius:6px}.msg-viewtoggle{display:flex;justify-content:flex-end;margin-bottom:6px}.ticket-left{position:relative}.ticket-left .thread{order:1}.ticket-left .composer-dock{order:2}.composer-dock{position:sticky;bottom:16px;z-index:3;max-height:60vh;overflow-y:auto;padding:14px 16px;box-shadow:0 -6px 22px #141e321f}.composer-dock .field{margin-bottom:10px}.msg-input{resize:none;overflow-y:auto;max-height:32vh;min-height:84px}.note-item{background:#fffdf2;border:1px solid #f0e6c0;border-radius:8px;padding:10px 12px;margin-bottom:8px;font-size:13px}.note-item .meta{color:var(--muted);font-size:11px;margin-top:4px}table{width:100%;border-collapse:collapse}th,td{text-align:left;padding:10px 12px;border-bottom:1px solid var(--border)}th{font-size:12px;text-transform:uppercase;letter-spacing:.5px;color:var(--muted)}tr:last-child td{border-bottom:none}.table-actions{display:flex;gap:6px;justify-content:flex-end}.row-between{display:flex;align-items:center;justify-content:space-between}.stack{display:flex;flex-direction:column;gap:16px}.muted{color:var(--muted)}.empty{text-align:center;color:var(--muted);padding:40px}.badge{background:#eef1f6;border-radius:6px;padding:1px 8px;font-size:12px;color:var(--muted)}.tag-code{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;background:#eef1f6;padding:1px 6px;border-radius:4px;font-size:12px}.grid-2{display:grid;grid-template-columns:1fr 1fr;gap:20px;align-items:start}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#141e2d73;display:flex;align-items:center;justify-content:center;z-index:50;padding:20px}.modal{background:#fff;border-radius:12px;width:100%;max-width:560px;max-height:90vh;overflow-y:auto;box-shadow:0 12px 40px #0003}.modal-head{padding:18px 20px;border-bottom:1px solid var(--border);display:flex;justify-content:space-between;align-items:center}.modal-head h3{margin:0;font-size:16px}.modal-body{padding:20px}.modal-foot{padding:16px 20px;border-top:1px solid var(--border);display:flex;justify-content:flex-end;gap:10px}.toasts{position:fixed;bottom:20px;right:20px;display:flex;flex-direction:column;gap:10px;z-index:100}.toast{padding:12px 16px;border-radius:8px;color:#fff;box-shadow:0 4px 14px #0003;font-weight:500;max-width:340px}.toast.success{background:var(--success)}.toast.error{background:var(--danger)}.toast.info{background:var(--text)}.tabs{display:flex;gap:4px;border-bottom:1px solid var(--border);margin-bottom:20px}.tab{padding:10px 16px;cursor:pointer;border-bottom:2px solid transparent;color:var(--muted);font-weight:600}.tab.active{color:var(--primary);border-bottom-color:var(--primary)}.spinner{display:inline-block;width:16px;height:16px;border:2px solid rgba(255,255,255,.4);border-top-color:#fff;border-radius:50%;animation:spin .7s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.banner{padding:12px 16px;border-radius:8px;margin-bottom:16px;font-size:13px}.banner.warn{background:#fdf3e3;border:1px solid #f0d9a8;color:#8a5a10}.banner.error{background:#fdeef1;border:1px solid #f0c2ca;color:#a11f36}